Bundoora
Day | Time |
---|---|
Sunday | Closed |
Monday | 9am – 5pm |
Tuesday | 9am – 5pm |
Wednesday | 9am – 5pm |
Thursday | 9am – 5pm |
Friday | 9am – 5pm |
Saturday | Closed |
Consultation Fee
Not specified
Endocrine Surgeon, General Surgeon, Laparoscopic Surgeon
4.5
Thyroid evaluation
Gallbladder removal
Hernia repair
Appendix removal
Dr Betty Lai is an Endocrine Surgeon, General Surgeon, and Laparoscopic Surgeon practicing in Victoria. She works at a clinic located in Heidelberg, with a convenient hospital-style setup at 216 Burgundy Street, Heidelberg VIC 3084. She also runs a clinic in Bundoora, at Ormond Boulevard Specialist Centre, Suite 101, 7 Ormond Boulevard, Bundoora VIC 3083. Her work focuses on common surgical needs in endocrine and general surgery, and she offers thyroid evaluation, gallbladder removal, hernia repair, and appendix removal. These services cover a wide range of conditions from gland health to everyday belly problems, all handled with careful planning and clear conversations with patients. Dr Lai communicates in multiple languages, including English, Cantonese, Mandarin, and Malay, which helps her meet the needs of diverse patients across Melbourne and its suburbs. This multilingual approach makes it easier for patients and their families to ask questions and understand treatment options. Her practice supports patients across many parts of the state, including the Melbourne metro area and surrounding suburbs, making it easier for people to access expert surgical care without long travel. In her care approach, Dr Lai aims to be respectful and patient-first. She listens to concerns about symptoms, timing, and personal goals, and she explains procedures in simple terms. She uses minimally invasive laparoscopic techniques when possible to reduce recovery time and help patients get back to daily life sooner. Dr Lai is committed to continuous learning and teamwork. She collaborates with other doctors, nurses, and allied health staff to plan the best pathway for recovery. This teamwork helps ensure safety and a smoother experience for patients during and after surgery. Patients can trust her professional reputation, built on clear communication, careful planning, and a focus on high-quality outcomes. Her combination of location, services, and patient-centered care makes Dr Betty Lai a strong choice for those in the Heidelberg and Bundoora areas seeking reliable endocrine and general surgical care.
I lived in Ivanhoe and was anxious about my gallbladder issue. Dr Lai explained everything plainly and performed a laparoscopic removal with minimal fuss. Recovery was smooth and I could get back to walking around Heidelberg within a week.
Excellent care from start to finish. Dr Lai assessed my thyroid concerns and arranged all the tests quickly. Her bedside manner is very reassuring, and I appreciated her clarity on next steps. Highly recommended for anyone in Melbourne’s north.
I had to get my appendix removed and was a bit nervous about the surgery. Dr Lai put me at ease with thorough explanations and gentle persuasion about the procedure. Post-op care in Heidelberg was great and I felt supported the whole way.
From the first consult in Burgundy Street, I felt I was in capable hands. The hernia repair was precise, and the scar is minimal. The team at Heidelberg Medical Centre were fantastic with reminders and follow-up.
Living in Melbourne’s northern suburbs, finding a surgeon who speaks Cantonese and Mandarin was a big plus. Dr Lai explained the thyroid evaluation step by step and answered all my questions. Felt confident throughout the process.
Great experience overall. I had a gallbladder issue and the laparoscopic removal went smoothly with minimal downtime. The aftercare instructions were clear, and I appreciated the quick response to a small concern after the surgery.
I’m glad I chose Dr Lai for my hernia repair. She was thorough, friendly, and explained the pros and cons of the procedure in plain language. Living in Heidelberg, it’s comforting to have a surgeon who truly cares about her patients.